Transport Senior Manager (SG) - eCommerce

Lead the Transport Operations team and challenge the norm by being critical about improving customer experience and providing that "wow" customer service. 

Our client is building an innovative, highly visible, low cost on-demand logistics network. Their operating model is based on an ecosystem of logistics partners stitched together with state of the art technology and our modular infrastructure.

This is an intense startup role which overlaps with engineering, product teams as well as the various 3PLs we work with. This role will have direct responsibility for the growth of the driver supply.  The goal of this role is the management driver supply in order to maintain a happy supply of driver representatives, achieving 90+% utilisation at all hours, and minimise costs.

You will report to the Regional VP and have a dotted line into the Head of the business. 

 

What you'll do:

  • Attract and maintain driver supply by partnering with 3rd party 3PLs and in some countries our own fleet.

  • Engage with transport teams regionally and prioritize solutions based on impact they create

  • Analyse supply and demand in order to achieve 90+% utilisation at all times to minimise costs.

  • Measure and be accountable for reporting on the progress of business KPIs and those that are linked to the 3PLs to drive operational performance.

  • Develop & Optimise Processes.  Scale processes to allow the business to efficiently operate and grow.

  • Analysis of 3PL partner, driver, and customer metrics to properly allocate supply, guide pricing across partners, and ensure high-quality experiences on the delivery platform.

  • Evaluate the economic and strategic costs and benefits of expanding the business unit to new areas, develop and execute against expansion plans.

  • Decide which projects the team should prioritise, and set an aggressive timeline to reach those goals.

  • Proactively search for new features which could improve a seamless driver, customer, and Marketplace Supplier experience

  • Never, Never, Never give up.  

 

Must-Haves:

  • Degree in Operations management or Logistics preferred.

  • 5+ / 7+ years relevant experience in consulting, banking, or handling large scale operations and logistics

  • Exceptional communication skills and people management capability

  • Should have the "I don't know how to do it, but I will learn, and get this done on time" attitude

  • Detail-oriented and great project management skills

  • Should have strong analytical and data handling skills. Expertise in excel, SQL, and google spreadsheets is preferred

  • Should Demonstrated leadership of leading initiatives and projects at your organization

  • Should be comfortable with managing stakeholders across the region, and navigating conflicting priorities.

 

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