Business Process & Improvement Lead (SG) - Fashion Retail

Our client is a home-grown fashion retail brand headquartered in Singapore. They have set up stores in the region and are looking to expand their business further through e-commerce and digital marketing.

The Role

Our client is looking for a technology driven person who can engage stakeholders in solving key complex and diverse business problems across the organisation, such as increasing customer experience, creating seamless online to offline processes, and implementing internal systems to drive productivity. This position requires an excellent track record of delivering technology driven process improvement projects as well as the ability to lead the business processes and transform a brick and mortar business into a O2O powerhouse

If you are a young, ambitious, and technically savvy candidate who loves exploring different tools and has the knowledge to work with the right resources to implement them effectively, this is the right job for you!

Job Responsibilities

  • Identify company business needs and work strategically to provide thoughtful technical solutions with measurable results

  • Translate management requirements into project scopes and deliverables

  • Be the management and organization go-to person for all things digital and technical

  • Explore new technologies that can be applicable in their industry

  • Research, develop and lead detailed business improvement projects with detailed scope, metrics, tracking and resources

  • Adapt to changes in project deliverables and scope requests, and manage and smoothen their impact on the project schedules and budgets

  • Ensure scheduled project delivery and successful training of internal users.

Job Requirements

  • Creative with deep technological expertise, business acumen and development background

  • Confident in communicating ideas and technical information to non-technical stakeholders

  • Full of initiatives, well-rounded, a strategic thinker, organised, a team player, positive, highly motivated, excellent written and verbal communications on both technical and layman-friendly levels

  • Excellent project planning and management skills including task breakdowns, estimation of timings, assignment of tasks to team members, sprint planning and scope adjustments

  • Strong advocate of standards and challenge the status quo with new and emerging technology to address new business challenges

  • Bilingual (written and conversational) in English and Mandarin (Fluency in Mandarin is a must)

Experience Needed

  • Bachelor’s degree in computer science, information systems or related field

  • Preferably with 5 years of experience in:

    • Software engineering

    • Agile Methodologies, Design Thinking

    • Consulting and Project Management of retail and e-commerce technical implementations.


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