VP Operations (MY)-  eCommerce Startup

Our client is a series B startup and operates a online shopping site.  Based in Malaysia, they operate across much of SEA.

You will be a leader of a 50-man team who is responsible for growth by categorizing the product catalogue, creating content on their website and uploading them for our seven markets in four languages. Those teams are working on content experiments, ensuring latest products are well categorized, faster than competitors and ensuring quality of any of the content presented on the website.

Your future responsibilities:

  • Lead a top performing team of +60 people forming our operations group and develop our next generation of first time managers

  • Dive deeply into  operations, understand the business bottom-up and shape and optimise processes

  • Drive initiatives to improve organisation and presentations of content on site to improve SEO ranking and consumer engagement to ensure continued double digit monthly growth

  • Continue to implement agile / lean principles to improve effectiveness and efficiency incl:

  • Coach teams and team members

  • Support teams in facilitating daily scrum, sprint planning, sprint demo and retrospective meetings

  • Shield team from outside distractions and interferences

  • Motivate staff to become obsessed about attention-to-detail even for repetitive tasks

  • Leverage the other parts of the organisation to support you through great communication, clear scope of your needs and outstanding project management

  • Become an key member of a close knit senior leadership team, working with colleagues to define the growth agenda and plan to achieve

You are a fit for this role, if you:

  • Are passionate about people management and have extensive management experience: More than 20 indirect reports at some stage in your career

  • Enjoy operations, product management and operating in an environment with a high level of operational complexity

  • Have at least 7 years experience operating in a operations role, with experience in building digital companies

  • Have international work experience / worked outside home market for more than 2 years

  • Have a solid track record in creating change and impact within organisations

  • Enjoy operations, product management and a high level of operational complexity

  • Have experience in or strong passion for implementing agile and/or lean principles in organisations

  • Possess excellent communication and coaching skills in a diverse multi cultural environment

  • Are an energetic/passionate self starter committed to live and work in Kuala Lumpur, Malaysia

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