Customer Success Manager (Remote) - Supply Chain Automation [24R01]

REFERRAL REWARD: SGD$500

Founded to reimagine supply-chain automation, our client is a Series A startup with a founding team of veterans from Facebook, Apple, McKinsey, Slack, Zillow, and Palantir.

It is an Amazon-sized opportunity of $220 Billion where $15T of physical products are manufactured, bought, and sold annually that has been overlooked for over 20 years. Our client is focused on improving cross-company collaboration and work processes in an industry that primarily relies on email, PDF, and Excel to orchestrate work.

A customer-obsessed, product-centric company that is building a flexible, remote culture to enable the brightest minds in the industry. We are now seeking a Customer Success Manager (based in APAC) who is customer-obsessed and values building a community of users who love the product.

You think of customers as investments and are the voice of the customer for us. You like solving big problems and finding creative solutions.


RESPONSIBILITIES

  • Build and drive our customer success playbooks and digital content

  • Work with team to manage end-to-end customer journey

  • Drive expansion and ROI within our customer base

  • Define and drive key customer success metrics

  • Manage and triage customer feedback and issues

  • Be the face of the company to our customer base

  • You will be given the opportunity to learn, grow, and lead within the company

  • Interface with leaders across industries and help drive the next wave of digital transformation in supply chain, operations, and manufacturing


REQUIREMENTS

  • 3-5 years of experience in a top-tier enterprise SaaS company.

  • 8+ years of experience collaborating with senior leadership in large enterprises.

  • Proven track record of building playbooks and digital content to support users.

  • In-depth knowledge of customer success playbooks, metrics, and the ability to cultivate champion users.

  • Skilled in tailoring advice and products to maximise ROI for customers.

  • Proficient in sharing customer success stories and use cases.

  • Experience managing the complete customer journey, from onboarding to expansion.

  • Previous experience in expanding large enterprises is a valuable asset.

  • A customer-centric approach to solving problems.

  • Confidence in challenging conventions and a self-sufficient, independent manager.

  • A strong passion for making a positive impact on the world.

  • An independent and inquisitive learner who embraces new challenges without hesitation.

Are you applying for the role yourself or referring someone?