Our Client

Our client is a fast-growing, profitable technology company on a mission to transform how small brick-and-mortar businesses operate by reducing the day-to-day complexity of running their operations. Through an integrated ecosystem of AI-powered solutions spanning order management, payments, delivery enablement, and point-of-sale software, the company enables a seamless and frictionless connection between merchants and their customers.

With nearly a decade of sustained profitability and significant revenue expansion in recent years, the company has built strong market momentum, scaled its team and product capabilities, and earned the trust of thousands of loyal business partners while supporting millions of end consumers. Backed by reputable investors and recognised as a top workplace in recent industry rankings, it offers an exciting environment for ambitious talent seeking to create meaningful, real-world impact at scale.

The Role

As our client continues to scale, they are looking to hire a Product Implementation Specialist to support the core of their menu operations. This role plays a critical part in ensuring that restaurant partners’ menus remain accurate, comprehensive, and optimised to deliver smooth order-taking experiences for both end customers and voice-based platform agents.

Sitting within the Product Implementation team, the position focuses on maintaining high standards of menu quality, accuracy, and usability across the company’s suite of products. As a bilingual specialist, the successful candidate will ensure menu content is consistently precise, customer-centric, and aligned with the needs of the technology platform, while effectively supporting both English- and Mandarin-speaking stakeholders.

Key Responsibilities

• Ensure concise and accurate menu content that supports clients, agents, and customers.

• Rapidly learn and master complex tools and workflows to support menu operations.

• Adapt to fast-changing priorities while consistently delivering high-quality results under tight deadlines.

• Collaborate with peers, managers, and cross-functional teams to share insights, problem-solve, and achieve shared goals.

• Identify root causes of menu-related issues and implement the most efficient solutions.

• Maintain meticulous attention to detail and accuracy when handling large datasets.

• Approach tasks with empathy, recognizing the direct impact on voice agents, clients, and end customers.

• Provide bilingual (Mandarin & English) support in communication, documentation, and escalations.

Key Requirements

• You are a fast learner, capable of mastering complex processes and tools in a short amount of time.

• You thrive in fast-paced environments, remaining focused and productive under pressure.

• You’re a collaborative team player who values feedback and contributes to shared success.

• You have strong problem-solving and critical thinking skills.

• You’re detail-oriented, data-driven, and committed to producing high-quality, error-free work.

• You bring empathy to your work, always considering the impact on teammates and clients.

• You are comfortable using CRM/case management tools such as Salesforce, Zendesk, or Intercom.

• You are bilingual in Mandarin and English, with strong literacy in both languages.